Refund policy

Last Updated: September 2026

At DRIVE UP Golf Cart, we are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return & Exchange Period

We offer a 30-day return and exchange policy from the date you receive your order.

2. Return Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

• The item must be unused, in its original condition, and suitable for resale.
• The item must be returned in its original packaging, including all original accessories, manuals, and parts.
• A valid proof of purchase (order confirmation number or receipt) is required.

Note: Items that are used, damaged by the customer, or not in resalable condition cannot be accepted for a refund. In such cases, the item may be shipped back to the buyer at the buyer's expense.

3. How to Initiate a Return (IMPORTANT – Read First)

All returns must be authorized in advance. Please do not send your purchase back without contacting us first.

Step 1: Contact us at hello@driveupgolfcart.com within 30 days of delivery. Provide your order number and the reason for return.

Step 2: Our team will review your request and, if approved, will confirm the return address (shown in Section 3a) and provide detailed return instructions, including your Return Authorization (RMA) number.

Step 3: Ship the item to the confirmed US return address with your RMA number clearly marked. You are responsible for the return shipping cost (unless the return is due to our error – see Section 4).

(For customers outside the United States, see Section 11 for different return instructions.)

Return Shipment Deadline: Once your return is authorized, you must ship the item within 14 calendar days from the date we confirm the return address. If we do not receive tracking information or the item within this period, please contact us to keep your request open. A new return request can still be assessed within the original 30-day return period.

Returns sent without an RMA number or to an incorrect address may be delayed.

3a. US Return Address

Authorized US returns are processed by our third-party logistics partner in the United States:

DRIVE UP Returns
Attn: Feng
15110 Don Julian Road
Industry, CA 91746
United States
Tel: 866-554-7567

Please include your RMA number with the shipment. Contact us before shipping so we can confirm current instructions.

4. Return Shipping Costs – Who Pays?

Important: Original shipping fees (if any) are non-refundable for non-quality returns, except where EU statutory withdrawal rights apply (see Section 12).

5. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect due to our error:

• Contact us at hello@driveupgolfcart.com within 14 days of delivery.
• Provide clear photos or videos showing the damage, defect, or incorrect item.
• Once verified, we will offer either a free replacement or a full refund.
• We will cover 100% of return shipping costs for quality-related issues.

5a. Warranty Information

DRIVE UP Golf Cart offers a 1-year warranty on most parts and accessories, covering manufacturing defects in materials and workmanship. Warranty periods may vary for certain products — please contact us for specific product coverage.

Warranty Period

The warranty period begins from the date of purchase and is valid for 1 year unless otherwise stated.

How to Make a Warranty Claim

To start a warranty claim, please contact us at hello@driveupgolfcart.com with:

• Your order number or proof of purchase
• A description of the issue
• Photos showing the problem (if applicable)

We will review your request and respond within 2 business days.

Warranty Coverage & Limitations

This warranty covers manufacturing defects in materials and workmanship under normal use.

This warranty does not cover:

• Damage caused by improper installation or wiring modifications
• Damage caused by accidents, misuse, neglect, or external factors (e.g., power surges, corrosion)
• Normal wear and tear
• Products that have been modified or repaired by unauthorized parties

Important Notes

• Products found to have no manufacturing defects upon inspection may not be eligible for a refund or replacement.
• We may require the return of the defective product for inspection before approving a claim.
• Shipping costs for warranty returns may be covered at our discretion.

For any questions regarding warranty coverage, please contact us at hello@driveupgolfcart.com before making a return.

6. Refund Process

Once our US logistics partner receives your returned item and it has been inspected:

• We will notify you by email regarding the approval or rejection of your refund.
• If approved, your refund will be processed within 2 business days after the item is received and inspected, and credited to your original payment method within 5–10 business days from the date we initiate the refund (depending on your bank or payment provider).

Restocking fee: We do not charge restocking fees for authorized returns that meet our eligibility criteria.

7. Exchanges

We support exchanges for eligible items within the 30-day return period. Please contact us before requesting an exchange so we can confirm product availability and assist you.

8. Photo/Video Verification (Optional but Recommended)

To help us process your return faster, we may ask you to provide clear photos or a short video showing the current condition of the item. This helps us verify that the item is unused and in resellable condition, and lets us process your refund more quickly.

Providing photos/videos is optional. Whether or not you provide them, we will accept your authorized return and inspect the item upon arrival. Refund approval is based on the item's condition at inspection. If an item is found to have been used, installed, damaged, or is not in resellable condition, we will contact you with inspection photos before making a decision, and the item may be returned to you at your expense.

9. Unauthorized Returns

Any item returned without prior authorization or to an address other than the one we confirmed may be delayed or held by our logistics partner. We will notify you and give you the option to:

• Pay the return shipping cost to have the item sent back to you; or
• Authorize us to dispose of the item (any small disposal fee will be clearly communicated in advance).

10. Contact & Business Information

Email: hello@driveupgolfcart.com
US Returns Tel: 866-554-7567
Company Phone / WhatsApp: +86 18027555003
Company Name: Dongguan Xianda Electric Vehicles Accessories Co., Ltd.
Registered Business Address: Room 1006, Unit 1, Building 9, UCC Global Center, 428 Dongguan Avenue, Nancheng Subdistrict, Dongguan, 523087, Guangdong, China

Note: The address above is our registered company address, not a return address. US returns should be sent to the US return address in Section 3a after authorization.

11. International Returns (For customers outside the United States)

If you are returning an item from outside the United States:

• Your return should be shipped to our China return address, which we will provide when we authorize your return.
• You are responsible for all return shipping costs, customs duties, and taxes, unless the return is due to our error (defective, damaged, or incorrect item).
• Refunds are processed in the same way as domestic returns (see Section 6); please allow additional time for customs clearance and international shipping.

US customers should use the US return address in Section 3a.

12. EU Statutory Right of Withdrawal (For Consumers in the European Union)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU).

Withdrawal period: The 14-day period begins the day after you (or a third party you nominate) receive the goods. If delivered in multiple shipments, it begins the day after you receive the last item. If the 14th day falls on a weekend or public holiday, it extends to the next working day.

How to withdraw: Notify us at hello@driveupgolfcart.com or through your customer account at https://account.driveupgolfcart.com. You do not need to provide a reason.

Return obligations: After notifying us, you have 14 days to send the goods back. You are responsible for the direct cost of returning the goods, unless we failed to inform you of this obligation before purchase.

Refunds: We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods back or you provide proof of return shipment.

Excluded items (not eligible for withdrawal): custom-made or personalized items, and sealed goods that have been unsealed after delivery for hygiene reasons.

For all other returns, please refer to Sections 1–11 of this policy.

---

DRIVE UP Golf Cart is a brand operated by Dongguan Xianda Electric Vehicles Accessories Co., Ltd., a company registered in China. We use a third-party logistics partner in the United States to process US returns, which allows us to offer faster and more affordable return options for our US customers.

Contact Us

Phone / WhatsApp: +86 18027555003

Email: hello@driveupgolfcart.com

Service Time: Monday to Friday (from 8:30am to 6:00pm UTC+8)

Physical address: Room 1006, Unit 1, Building 9, UCC Global Center, 428 Dongguan Avenue, Nancheng Subdistrict, Dongguan, 523087, Guangdong, China